Privacy Policy

Effective Date: 05/07/2025

Introduction

Welcome to ImexVPN ("we", "our", "us").
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ("App") available on Android and iOS platforms.

By using ImexVPN, you agree to the practices described in this Privacy Policy.

Information We Collect

We do not collect or store any user activity logs, browsing history, traffic destination, data content, or DNS queries. Your VPN sessions are private and we cannot associate your internet activities with you.

However, to operate our services and provide technical support, we may collect the following minimal information:

Account Information: When you sign in using your Apple ID or Google account, we receive a unique identifier linked to your account (no password or email access unless explicitly granted).
Device Information: Device type, operating system, app version, and system performance metrics (strictly for app improvement and crash diagnostics).
Connection Information: Anonymous connection timestamps and bandwidth usage for load balancing and optimization (without identifying the user).

How We Use Your Information

We use the collected information solely for the following purposes:

To provide and maintain the VPN service.
To monitor and analyze trends and usage to improve the service.
To ensure network security and prevent abuse.
To provide customer support and respond to inquiries.

We never sell, rent, or share your personal data with third parties for marketing purposes.

Data Retention

We retain minimal connection metadata for up to 30 days for network optimization purposes, after which it is automatically deleted. No logs of your activity while using ImexVPN are ever stored.

Third-Party Services

Our app integrates with third-party services such as:

Google Firebase (for analytics and crash reporting).
Apple Pay / Google Play Billing (for subscription management).

These third parties are authorized to use your information only as necessary to provide their services to us.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

Access to your personal information.
Deletion of your personal information.
Portability of your personal information.

You can contact us at [email protected] to exercise any of these rights.

Data Security

We use strong encryption, secure servers, and administrative safeguards to protect your information. However, no method of transmission or storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with a new effective date. Your continued use of the Service after such updates constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

ImexGuard INC
Email: [email protected]